Please download the app from AppStore or PlayStore accordingly with iOS or Android platform you are using. Then install app by following the instructions on the screen.
Check your GPS status and if it is turned off, please turn it on. If it still not working properly it might be because of the big buildings or very dense clouds above.
Once you are in the right spot, please turn your smartphone around you very smoothly and slowly. Some augmented reality content should pop up in your screen. We recommend that you would use this app only in good weather and good lighting conditions.
Most probably you are moving your phone or tablet too fast. Or bad weather and poor lighting cause it. Aslo technical characteristic (eg. old device) of your smart device could cause it to work not properly. Minimal technical requirements can be found below:
Android operating devices must have no less than 5.0 of its version, 2 GB of RAM and no less than 8 MP camera. Also the devices should have gyroscope, accelerometer, GPS receiver.
iOS operating devices must have no less than iOS9.x version. iPhone device must be no older than 4s model.
Make sure that sound is turned on and by using side buttons try to adjust sound level to your preferencies.